FAQ

What is the shipping time for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver.


Do you ship worldwide?

Yes, we do. We ship worldwide.


Where do we ship your product from?

Our office is located in Ottawa, CANADA. Our international warehouse is located in China.


Do you provide tracking information on the product?

Yes, wait 3 days after your order and ask us via email at info@helmae.com


I am missing some items from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: info@helmae.com and we will send you a similar replacement item as soon as possible.


Where are you located?

We are located in Ottawa, Canada


I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at info@helmae.com

Do you have a refund policy?

We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy